Terms of Business

Keystone Associates Training Courses Terms of Business

Payment
The course fees must be paid, in full, no later than 15 working days prior to the start of the course. Keystone Associates reserves the right to re-allocate the course place to another delegate if fees are not paid in time. All transfer charges must be paid for on receipt of the invoice.

Transferring Courses
If a delegate wishes to transfer a booking to a later course within 15 days of the original course's date, there will be an administration charge of 25% of the course fee. The transfer to the replacement course must be within a 12 weeks period or the transfer is deemed to cancelled and the course fee remains payable in full.

Cancelling Courses
All cancellations to bookings must be made 15 working days prior to the start of the course. If a booking is cancelled within 15 days, or if the delegate fails to attend the course, the full course fee must be paid immediately.

Changing delegate details
There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking.

Cancellation of courses by Keystone Associates and changes to course content.
Keystone Associate's courses are updated where applicable and Keystone Associates reserves the right to alter any of the content without prior notice. Keystone Associates reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, a credit note or a full refund.